FAQ on Home Health Care

Can I receive Home Care Services?

Yes.  Anyone can call for a referral for services, as long as the referral was approved by a primary care physician.

Can I receive a Home Health Aide?

Yes. In certain cases home health aide (HHA) services are provided  in addition to skilled services such as Nursing or Physical Therapy per doctor’s orders. HHA services can also be provided if requested by an elder services  provider, such as Central Boston Elder Services, Boston Senior Elder Services, Ethos, Springwell, HESSCO, Mystic Valley, Baypath, Greater Lynn Senior Services, North Shore, or South Shore.  If you have any questions about the availability of our services, please do not hesitate to call our office and speak with one of our Clinical Managers.

Which services do you provide?

  • Skilled Nursing
  • Physical Therapy
  • Home Health Aide
  • Occupational Therapy
  • Speech Therapy
  • Social Work Services

Can I pay out-of-pocket for the services I receive from Suburban?

Yes. If you plan to privately pay for services please call our main number (617-264-7100) for rates and availability.

Is it possible to  request the same nurse that took care of me before?

Yes. It is possible to request a nurse from a previous period of treatment. However, if we encounter scheduling conflicts  we may have to assign patients  to a different caregiver.  We will  do all we can to accommodate your wishes.

Can I have a nurse to come out and evaluate my family member?

Yes.  As part of our services we offer  evaluations for home care.  Please fill in our referral form or call today to schedule an appointment.

How soon can the nurse visit after hospitalization?

We will arrange to have a nurse visit a client within 24-48 hours after hospitalization or according to doctor’s orders.

How many Home Health Aide hours am I eligible for?

According to Medicare requirements, HHA hours will be determined based on the results from an RN evaluation and your doctor’s orders.

How often can my nurse visit?

The frequency of visits will be determined after completion of the  initial evaluation by one of our licensed RN’s. This evaluation, in conjunction with your doctor’s orders, will  allow us to develop a specific plan of care based on your individual needs.

How can I get in touch with my nurse?

Our office staff will be happy to put you in contact with your nurse. Please call the main number, 617-264-7100, for your nurse to be paged.