Frequently Asked Questions

Which services do you provide?2018-02-13T01:36:34-05:00

Suburban provides a complete range of home health care services, including skilled nursing, rehabilitation, and personal care. All care is tailored to meet the individualized needs of each patient.

Are home health services covered by insurance?2018-10-16T18:42:40-04:00

Home health care is a benefit that can be covered by government programs, like Medicare and Medicaid, or commercial insurances like Blue Cross Blue Shield, Harvard Pilgrim, and Tufts Health.

Patients can also pay privately for services. Suburban accepts either private pay or the following insurance types:


  • Medicare

  • Medicaid/ MassHealth

  • Central Boston Elder Services

  • Boston Senior Home Care

  • Greater Lynn Senior Services

  • Ethos

  • HESSCO Elder Services

  • North Shore Elder Services

  • PACE

  • Springwell

  • Mystic Valley Elder Services

  • Bay Path Elder Services


  • Beacon Health Strategies

  • Blue Cross Blue Shield
  • BMC Healthnet

  • Celticare

  • Cigna

  • Fallon Community

  • Harvard Pilgrim

  • Neighborhood Health

  • Tufts Health

  • UniCare


  • Commonwealth Care Alliance (CCA)

  • Senior Whole Health

  • United Health (Evercare)

  • One Care

How is Concierge different from Home Health Care services?2018-05-02T13:01:33-04:00

Concierge Service is very similar to Suburban’s Home Health Care services, except it is paid out‐of‐pocket and includes additional services not covered by Medicare, Medicaid or commercial insurance. In all cases, our caregivers are licensed and trained professionals.

Which towns do you serve?2018-02-13T01:56:37-05:00

Suburban caregivers are located throughout the Greater Boston area including Suffolk, Middlesex, Norfolk, Essex, and Bristol counties.

Do your caregivers speak languages other than English?2018-03-26T16:24:36-04:00

Suburban’s dedicated bilingual caregivers speak English and 16 other languages, including Spanish, Cantonese, Mandarin, Vietnamese, Portuguese, and Russian.

How do I become a patient?2018-03-09T15:42:59-05:00

Contact us by phone (617‐264‐7100), fax (617‐264‐7188) or Referral Form.

What is the difference between Medicare and Medicaid?2018-02-13T02:03:53-05:00

Medicare and Medicaid are both government‐run programs.

Medicare is strictly a federal program that provides health insurance for those 65 and over, certain younger people with disabilities, and people with End‐Stage Renal Disease (permanent failure requiring dialysis or a transplant).

Medicare Part A and/or Part B may help pay for your home health care if these conditions apply to you:

  • You’re under the care of a doctor who accepts Medicare assignment.
  • You’re homebound, which means you need help or special medical equipment such as a wheelchair to leave home. Homebound can mean that your doctor believes leaving your home could be harmful to your health and very difficult. Your doctor must certify that you’re homebound.
  • Your doctor orders home health care for you, certifying that you need in‐home health care because you’re homebound and need intermittent (not continuous) skilled care. Your health‐care provider must create a care plan for you.
  • You receive your care from a Medicare‐certified home health agency.

Medicaid is a state, as well as a federal program, that provides health insurance to millions of low income families, children, pregnant women, adults without children, and also seniors and people living with disabilities. In Massachusetts, Medicaid and the Children’s Health Insurance Program (CHIP) are combined into one program called MassHealth.